Customer Service

  • Customer Service Skills Pathway Training (71057) – LearnOnline

    Customer Service Skills Pathway Training Overview Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again This customer service skills course is divided into 12 parts.  Each segment is provided as [...]
  • General Food Service Procedures (53844) – LearnOnline

    General Food Service Procedures Overview When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils and bread baskets and setting up service stations, that need to be prepared before customers arrive. Although companies may prepare different products this module will introduce you to the key [...]
  • Prepare and Close a Bar (53874) – LearnOnline

    Prepare and Close a Bar Overview There’s a lot that goes on in a bar apart from serving drinks. This module will detail the general set up and close down procedures giving you a picture of what working in bar is all about. If you are new to bar work it will help you ask [...]
  • Retail Skills Academy

    Course Overview This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach. It has been created by expert trainers to improve performance and effectiveness for those working in the retail environment. The [...]
  • Working with Allergens and Special Diets – induction compliance (53857)

    Working with Allergens and Special Diets - induction compliance Overview Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out. Staff cannot say ‘they don’t know’ in [...]
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