Customer Service
-
Customer Service Skills Pathway Training (71057) – LearnOnline
Customer Service Skills Pathway Training Overview Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again This customer service skills course is divided into 12 parts. Each segment is provided as [...] -
Food Hygiene Awareness (71145)
Food Hygiene Awareness Overview What are the main concerns around food safety? What are the dangers and hazards to avoid? This course is designed to give you an understanding of the issues and the practical steps you can take to reduce risks as a food preparer or handler. Aims The aim of this module is [...] -
General Food Service Procedures (53844) – LearnOnline
General Food Service Procedures Overview When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils and bread baskets and setting up service stations, that need to be prepared before customers arrive. Although companies may prepare different products this module will introduce you to the key [...] -
Licensing and Social Responsibility (England and Wales) (73129)
Licensing and Social Responsibility (England and Wales) Overview When you work anywhere that serves alcohol, you need to follow the Licensing Act. It's a law that regulates the sale of alcohol. If you break it, you could be prosecuted and fined. We’re going to take a look at what you need to do. But first, [...] -
Prepare and Close a Bar (53874) – LearnOnline
Prepare and Close a Bar Overview There’s a lot that goes on in a bar apart from serving drinks. This module will detail the general set up and close down procedures giving you a picture of what working in bar is all about. If you are new to bar work it will help you ask [...] -
Retail Skills Academy (70784)
Course Overview This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach. It has been created by expert trainers to improve performance and effectiveness for those working in the retail environment. The [...] -
Understanding HACCP (52754) – LearnOnline
Understanding HACCP Overview Find out what HACCP is and how to implement a HACCP Plan. Audience Food business operators and food handlers. Learning Core Understanding HACCP Learning Objectives By the end of this course, you'll be able to: Find out what HACCP is and how to implement a HACCP Plan. What goes into a HACCP [...] -
Working with Allergens and Special Diets – induction compliance (53891)
Working with Allergens and Special Diets - induction compliance Overview Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out. Staff cannot say ‘they don’t know’ in [...]
