Terms and Conditions

LearnOnline Terms & Conditions

You are required to read through and agree to LearnOnline Terms and Conditions before enrolling onto our courses.

What it means to study with LearnOnline

LearnOnline offer a range of self-study courses;

IGCSEs, AS and A level (UK & International) self-study courses follow the awarding body specifications to offer a study guide to follow with tutor marked assignments throughout, which include feedback and tutor support via the LearnOnline platform (message based).

LearnOnline also offer a range of business support courses, developed for students to study at their own pace and obtain completion certificates. These courses do not include tutor support.


The approximate number of study hours are included in the welcome email when a learner enrols. Learners are expected to set their own study timetable based on these hours and the number of topics within their course. Tutors will not chase learners to submit work. To receive the best support and results it is in the learner’s best interest to regularly study and submit work.

Learner’s Work & Plagiarism

If work is submitted that is not 100% the learners, this could be considered plagiarised. LearnOnline is able to refuse to use that work when predicting grades or calculating assessed grades. It is in the learner’s best interest to submit their own work. By agreeing to LearnOnline Terms and Conditions the learner agrees to submit their own work unless agreed otherwise with the LearnOnline Team.

Breach of this term may result in further action taken with the LearnOnline and Pembrokeshire College Quality Teams.


LearnOnline learners can enrol at any time and any age. If the learner is over 18 they must communicate directly with LearnOnline Admin Team and tutors, using their own email address, unless agreed otherwise.

If the student is under 18, the parent or guardian will be required to be added as a mentor to the LearnOnline programme and agree to the Terms and Conditions prior to enrolment.

Textbooks and Resources


Included in the IGCSE and A level courses are textbooks, which we send to the learner as part of the enrolment procedure. If the learner is outside of the UK LearnOnline will arrange and pay for the shipment of these books, however some countries add an additional import tax, which is not covered by the course fee and is the recipient’s responsibility to pay.

Additional Resources

With some LearnOnline courses there may be additional resources or books recommended that are not included within the course fee. LearnOnline try to include as much as possible to ensure the learner is not disadvantaged in their studies.

Mentor Management

Parents, guardians, teachers or private tutors may wish to be made a mentor for a learner. For learners under 18 they will require a mentor. For learners over 18 permission from the learner will be required to add a mentor.

Mentors receive a separate login to the LearnOnline platform where they can view the learner’s progress and contact the tutor directly (online). Mentors will also receive the notifications sent via the platform and copied in on administration emails from the LearnOnline Admin Team.

Mentors will not have access to the course itself or the student’s feedback from the tutor.

Mentors are expected to support the learner with timetabling their studies, progress and exam booking and administration.


Learners are expected to find an exam centre of their choosing, book and pay for their own exams. We strongly recommend finding a centre as close to home as possible.

If the LearnOnline course includes a Non-Exam Assessment, Pembrokeshire College will enter the learner with the examination board, however, you have the option to complete your written exams at a centre of your choosing under the Transferred Candidate Option. The Transfer Entry fee is not included in your course fee


For AS and A level learners only. LearnOnline can support learners with subject references and predicted grades for standard January applications only. Should the student require more UCAS support, including for medical, veterinary, dentistry, Oxbridge applications the learner will be required to pay for the additional Pembrokeshire College UCAS Team support.

For all UCAS requests the learner must complete at least 75% of their tutor marked assignments by the UCAS application deadline and the tutor must be confident the work is the learner’s own submissions.

LearnOnline have the right to not provide a subject reference if they are not confident with the learner’s work.

The learner cannot put pressure on the LearnOnline Team to submit the applications earlier than the application deadline.

Practical Endorsements

For A level learners only. LearnOnline and BioGrad work on a referral agreement. When you enrol to the practical endorsement the learner details are passed onto BioGrad to secure a booking. Once the referral takes place the agreement is between the learner and BioGrad, dates and bookings arranged directly with the learner and BioGrad.

LearnOnline Moodle Access

Learners who have not accessed their account over 100 days will be suspended. To reactivate the account, email online@pembrokeshire.ac.uk and the account will be reactivated as long as the learner is within their allocated study time.

Fees Policy

A link to our fees policy can be found here. This is updated in line with Pembrokeshire College policy and procedures in July each year.

Personal Data

As a LearnOnline learner we will store some personal data in a secure location. This information will not be shared with third parties and will not be used for anything other than to contact the learner directly in relation to the LearnOnline course. This information will be deleted from our system completely 3 years after the learner has completed the course.

Contacting us

LearnOnline Administration Team

Tel: 01437 753490

Email: online@pembrokeshire.ac.uk

Please contact the LearnOnline team for more details

Phone: 01437 753 490

Email: online@pembrokeshire.ac.uk 

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