Online Fees Policy

Commercial Online Fees Policy

1.1 Fees for online commercial delivery are reviewed annually and are set on a full cost recovery basis.

1.2 Fees are published on the Pembrokeshire College LearnOnline website.

1.3 Fees for online commercial delivery can be paid at time of enrolment through the College online payment provider.

1.4 Access to learning materials will be given when payment has been confirmed.

1.5 Instalment payment options may be available on some courses. A payment plan would be completed in conjunction with the Finance Department. Failure to adhere to an agreed payment plan will result in online access being withdrawn.

1.6 Once purchase has been made there is a 14 day cooling off period. You can end this Agreement by emailing online@pembrokeshire.ac.uk within 14 days of the Start Date and receive a refund unless the pupil or purchasing organisation accesses the learning platform and uses the services during the cooling off period.

Course (LearnOnline and LiveSchool) cancellation by College: Full refund

LearnOnline and LiveSchool course cancelled by student (or purchasing organisation) within 14 days cooling off period, and no access has been made to the course or online account, course textbooks must be returned: Full refund

LearnOnline course cancelled by student (or purchasing organisation) within 14 days after commencement, and has accessed the course or online account: 75% Refund

LearnOnline course cancelled by student (or purchasing organisation) 15 days or more after commencement: No refund

LiveSchool (Live Online Course) cancelled by student (or purchasing organisation) 14 days prior to start date: 75% refund

LiveSchool (Live Online Course) cancelled by student (or purchasing organisation) less than 14 days prior to start date: No refund

Practical Endorsement Workshop element of A Level Bundle cancelled by student (or purchasing organisation) within 30 days of booking and greater than 90 days before workshop: Full Refund

Practical Endorsement Workshop element of A Level Bundle cancelled by student (or purchasing organisation) 90 days prior to start date: 75% refund + £25 admin fee

Practical Endorsement Workshop element of A Level Bundle cancelled by student (or purchasing organisation) less than 90 days prior to start date: No refund

Private Candidate Exams Fee Policy

Private candidates include LearnOnline learners, LiveSchool learners and candidates booking independently of their studies with the College.

Exam Entry Fees

  • IGCSE £80.00 per written paper
  • GCSE £80.00 per written paper
  • A Levels £95.00 per written paper
  • Resits £80.00 per written paper

Late payment fees (after 31st January 2022) will apply if your application after our deadline and we cannot guarantee availability. Please check with us prior to application if unsure.

Withdrawal from exams

Cancellation of exams prior to exam board entry deadline: £30.00

Cancellation of exams after exam board deadline:

  • IGCSE £77.00
  • AS Level £82.00
  • A Level £112

Transferred Candidate

Transferred candidates are when an exam centre enter the candidate for the exams, but the candidate may need to sit their exams at another centre, closer to home, for example. This is not a guaranteed solution and Pembrokeshire College have the right to reject an application for this. This only applies to LearnOnline and LiveSchool students.

Transferred Candidate Fee: £175

Assessed Grade

If written exams are cancelled and replaced by the requirement of assessed grades there will be an additional charge of £125.00 per subject.

NEA Appeals

Applicable to online learners only

Full payment of £100.00 is required on the day the appeal form is submitted to the LearnOnline|LiveSchool Team. 50% of the fee will be returned to you if you receive a different grade from the remark.

Pembrokeshire College Privacy Notice

When you enrol with LearnOnline / LiveSchool as a student, tutor or mentor some personal data will be kept by the Commercial eLearning Team for reference purposes and directly related to your learning only.

This information will be:

  • Name*
  • Address*
  • Email Address
  • Telephone Number
  • Notes given with regards to your learning needs
  • Courses enrolled upon

We will only share this information directly with your course tutors and staff within the team who have all been vetted by the Pembrokeshire College procedures.

*In order for us to send your course textbooks directly to you, we do have to provide your name and address to the book provider, which is a third party. If you prefer that we did not do this, please state this clearly when you place your order and we will send the textbooks from the College. Please note that this option will delay the textbooks being delivered to you, which is normally on a next day delivery.

Your rights and choices

Because we hold data about you, under the General Data Protection Regulation (GDPR) you have the right to:

  • access the personal data the College holds on you
  • require the College to rectify inaccuracies in that data
  • object to processing on grounds relating to your particular situation (in some circumstances)
  • restrict processing (in some circumstances)
  • have your data erased (in certain circumstances)
  • lodge a complaint with the Information Commissioner’s office (ICO) who is the independent regulator for data protection

The Data Controller is Pembrokeshire College and can be contacted on 01437 753000.

For queries and requests to access data the Data Protection Officer is David Evans, Assistant Principal and can be contacted on 01437 753265 or dataprotection@pembrokeshire.ac.uk.

Your data is stored securely and will be retained according to the retention schedule in the College’s Data Access and Protection Policy. This is available on the College website.

Data will not be transferred outside of the European Economic Community

We do not make decisions using automated profile and decision making systems. All decision making systems involve human intervention.

By placing an order with LearnOnline / LiveSchool you agree to these terms.

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