Online Fees Policy

LearnOnline Fees Policy

  • Fees are published on the LearnOnline website.
  • Fees for online commercial delivery can be paid at time of enrolment through the College online payment provider by Debit/Credit Card.
  • Access to learning materials will be given when payment has been confirmed.
  • Installment payment options may be available on some courses.
    • A Payment Plan Agreement would need to be completed.
    • Failure to adhere to agreed payment plan will result in online access being withdrawn.

LearnOnline Cancellation Policy

  • Online course cancelled by student (or purchasing organisation) within 14 days after commencement, and no access has been made to the course or online account: Full refund (textbooks must be returned prior to refund being issued or the charge or textbooks will apply)
  • Online course cancelled by student (or purchasing organisation) within 14 days after commencement, and has accessed the course or online account: 75% refund (of full course – this may not apply if you have paid deposit only)
  • Online course cancelled by student 15 days or more after commencement : no refund
  • Intensive Practical Workshop cancelled by student 90 days prior to start date : 75% refund of total workshop fee
  • Intensive Practical Workshop cancelled by student less than 90 days prior to start date : no refund

Pembrokeshire College Privacy Notice

When you enrol with LearnOnline / LiveSchool as a student, tutor or mentor some personal data will be kept by the Commercial eLearning Team for reference purposes and directly related to your learning only.

This information will be:

  • Name*
  • Address*
  • Email Address
  • Telephone Number
  • Notes given with regards to your learning needs
  • Courses enrolled upon

We will only share this information directly with your course tutors and staff within the team who have all been vetted by the Pembrokeshire College procedures.

*In order for us to send your course textbooks directly to you, we do have to provide your name and address to the book provider, which is a third party. If you prefer that we did not do this, please state this clearly when you place your order and we will send the textbooks from the College. Please note that this option will delay the textbooks being delivered to you, which is normally on a next day delivery.

Your rights and choices

Because we hold data about you, under the General Data Protection Regulation (GDPR) you have the right to:

  • access the personal data the College holds on you
  • require the College to rectify inaccuracies in that data
  • object to processing on grounds relating to your particular situation (in some circumstances)
  • restrict processing (in some circumstances)
  • have your data erased (in certain circumstances)
  • lodge a complaint with the Information Commissioner’s office (ICO) who is the independent regulator for data protection

The Data Controller is Pembrokeshire College and can be contacted on 01437 753000.

For queries and requests to access data the Data Protection Officer is David Evans, Assistant Principal and can be contacted on 01437 753265 or

Your data is stored securely and will be retained according to the retention schedule in the College’s Data Access and Protection Policy. This is available on the College website.

Data will not be transferred outside of the European Economic Community

We do not make decisions using automated profile and decision making systems. All decision making systems involve human intervention.

By placing an order with LearnOnline / LiveSchool you agree to these terms.

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