Course Overview
This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach. It has been created by expert trainers to improve performance and effectiveness for those working in the retail environment.
The course is CPD Certified. This is industry recognised benchmark for high quality training programmes. Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.
Our online training programme consists of 18 online training sessions (cira 25 minutes each) plus a short online test, that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting. To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.
All 18 courses are also available individually (although this “Retail Skills Academy package represents best value for those wishing to complete the full programme).
The sessions are practical and interactive. We don’t believe in long, lecture like online training. Instead, this programme will get you engaged from the outset.
Who Takes This Course?
- Existing retail assistants and retail executives
- People who have had no formal training on the subject before
- People who are not in work at the moment and want to gain a retail accreditation to help them obtain work
- New staff as part of their induction programme
