Effective Communication – for Health and Social Care (700922) – LearnOnline

Learning Outcomes

This course contains four bite-sized modules that use practice-based scenarios, videos and engaging questions to bring the subject to life. 

The four modules are: 

• Understand the importance of effective communication at work 
• Understand how to meet the communication and language needs, wishes and preferences of individuals 
• Understand how to promote effective communication 

• Understand the principles and practices relating to confidentiality 

Each module takes between five and ten minutes to complete; the modules that contain video clips take a little longer. The knowledge element of standard 6 of the Care Certificate is covered in this course.  

Audience

This course is aimed at: 

• New members of staff in Healthcare Support Worker roles 
• New members of staff in Adult Social Care Worker roles 

• Any staff members who provide direct care to patients or individuals needing support 

This course will also be useful for: 

• Staff moving into new roles within their organisation 
• Refreshing the knowledge of any member of staff