Hospitality

  • All About Cleaning

    £15.00
    Overview From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are aware of. A carpet with bits on it, a greasy reception desk, smeary lift controls, and corridors that have not been vacuumed don’t give the confidence that the room is going to be any [...]
  • All About Cleaning Bathrooms

    £15.00
    Overview How would you feel if you found hairs in the bath and they were not yours!! For the majority of people staying in a hotel this would be a sign of lack of cleanliness and attention to detail could will lead to a complaint. Regardless of the level of hotel the highest standard of [...]
  • All About Housekeeping

    £15.00
    Overview This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will offer you more detail of the actual techniques and procedures. Audience Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set [...]
  • All About Making Beds

    £15.00
    Overview Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed looks gives guests an impression that care has been taken and the way the bed is made contributes to a comfortable nights sleep. Audience Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can [...]
  • All About Presentation

    £15.00
    Overview Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of Housekeeping Audience Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, [...]
  • Food Service – Boxing a Table

    £15.00
    Overview A badly boxed table looks worse than just throwing a cloth over it. Learn about the technique behind this jargon term to create a professional finish to buffet tables, top tables, conference tables and many more. Audience Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key [...]
  • Food Service – Buffet Service

    £15.00
    Overview Buffets can be self serve or assisted but most of all should look interesting! This module introduces you to the different layups and equipment that may be used depending on the style of the buffet along with the service procedures that should be used to ensure a great customer experience. The modules on boxing [...]
  • Food Service – Carrying and Clearing Plates

    £15.00
    Overview Don’t just squash plates together when clearing and avoid spilling sauces when serving customers! Learn professional techniques by watching videos and completing activities and having lots of practice yourself using step by step photos in resources. Audience Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key [...]
  • Food Service – General Preparation

    £15.00
    Overview When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils and bread baskets and setting up service stations, that need to be prepared before customers arrive. Although companies may prepare different products this module will introduce you to the key procedures and allows you [...]
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